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	<title>Frumatic</title>
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	<link>http://frumatic.com</link>
	<description>Just another WordPress weblog</description>
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		<title>eCommerce: Check-ins and Checkouts</title>
		<link>http://frumatic.com/blog/ecommerce-check-ins-and-checkouts/</link>
		<comments>http://frumatic.com/blog/ecommerce-check-ins-and-checkouts/#comments</comments>
		<pubDate>Thu, 12 Aug 2010 14:15:12 +0000</pubDate>
		<dc:creator>Konstantin Kovshenin</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[buying online]]></category>
		<category><![CDATA[e-store]]></category>
		<category><![CDATA[ecommerce]]></category>
		<category><![CDATA[online shopping]]></category>

		<guid isPermaLink="false">http://frumatic.com/?p=806</guid>
		<description><![CDATA[Frumatic develops eCommerce websites using many available third-party technology and custom application development. There are many things to consider when dealing with eCommerce websites and...]]></description>
			<content:encoded><![CDATA[<p>Frumatic develops eCommerce websites using many available third-party technology and custom application development. There are many things to consider when dealing with eCommerce websites and their efficiency in the short and long runs.</p>
<p>The main objective of an eCommerce site is to sell. More specifically the activities involved in the process of selling are:</p>
<ul>
<li>1. Choose product
<li>2. Add to cart
<li>3. Register
<li>4. Checkout
<li>5. Pay
</ul>
<p><span id="more-806"></span></p>
<p>It is difficult to get a visitor to actually add a product into the shopping cart; some won&#8217;t like the product, some won&#8217;t like the terms, others won&#8217;t even be able to do that. A 2009 research by <a href="http://www.forrester.com/rb/Research/us_online_retail_forecast,_2009_to_2014/q/id/56551/t/2">Forrester</a> shows a dramatic 71% abandonment rate after adding a product to cart.</p>
<p>The top five reasons that customer involved in the research gave were:</p>
<ul>
<li><b>1. Additional costs (shipping, taxes, extras) were too high
<li>2. I was not ready to purchase the product
<li>3. Just comparing prices with other sites
<li>4. Price of product was too high
<li>5. Saved products in cart for later consideration</b>
</ul>
<p>Not only the product range, prices, terms do decrease the chance of a successful checkout; technology is also an issue. The pre-checkout and checkout processes themselves were not mentioned in the research, but do play a considerable role.</p>
<p>The technology used to present the products might be inconvenient and design-wise uncomfortable &#8211; small fonts, too many colors, etc.<br />
The shopping cart system might also be unclear when it comes to adding, deleting and editing items. A mistake of adding a wrong product and finding no evident way to remove it will result in an abandonment (we&#8217;ve seen websites instructing the customers to edit the product quantity to &#8217;0&#8242; to remove the items &#8211; that&#8217;s not too practical, is it?).<br />
Registering is another pain in the neck &#8211; filling forms is a burden, and the longer they are the more downturn mood they incite.<br />
Paying might also be an issue. Thus, a good eCommerce Merchant account should be able to provide and support an excellent service of accepting major payment methods as quickly and safely as possible.</p>
<p>Another incredible research by <a href="http://seewhy.com/blog/wp-content/uploads/2010/06/Optimizing-website-conversion-what-to-do-for-abandoned-shopping-carts1.jpg">SeeWhy</a> in March of this year shows that such design- and technology-wise tuning such as a short checkout process, which is simple and intuitive or even better a guest checkout should drastically decrease the abandonment rate.</p>
<p>Knowing this (many thanks to <a href="http://seewhy.com/blog/2010/06/03/reasons-why-website-visitors-abandoned-their-shopping-carts/">SeeWhy</a>), Frumatic is able to design effective eCommerce platforms from the end-user point of view resulting in higher conversion rates backed up by excellent online marketing strategies.</p>
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		</item>
		<item>
		<title>GSL</title>
		<link>http://frumatic.com/case-studies/gsl/</link>
		<comments>http://frumatic.com/case-studies/gsl/#comments</comments>
		<pubDate>Thu, 12 Aug 2010 14:08:17 +0000</pubDate>
		<dc:creator>Konstantin Kovshenin</dc:creator>
				<category><![CDATA[Case Studies]]></category>

		<guid isPermaLink="false">http://frumatic.com/?p=804</guid>
		<description><![CDATA[GSL Law &#038; Consulting has been offering high-quality and effective tax, legal, accountancy, immigration and consulting services to business since 1993. In the course of...]]></description>
			<content:encoded><![CDATA[<p>GSL Law &#038; Consulting has been offering high-quality and effective tax, legal, accountancy, immigration and consulting services to business since 1993. In the course of its activity GSL has also developed an expertise in offshore and cross-border investments. The core activities of the company today are the provision of overall support, assistance and solutions to companies operating in various jurisdictions around the world.<br />
GSL assists both corporate entities and private individuals setting up offshore structures and managing them. The team constantly analyses the existing tax law and anticipates projected legislation.<br />
Frumatic provides constant web application development solutions for GSL improving their online foundation and providing services that increase efficiency by implementing new technologies into the business.</p>
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		<item>
		<title>PARLEX</title>
		<link>http://frumatic.com/case-studies/parlex/</link>
		<comments>http://frumatic.com/case-studies/parlex/#comments</comments>
		<pubDate>Thu, 12 Aug 2010 14:07:43 +0000</pubDate>
		<dc:creator>Konstantin Kovshenin</dc:creator>
				<category><![CDATA[Case Studies]]></category>

		<guid isPermaLink="false">http://frumatic.com/?p=802</guid>
		<description><![CDATA[PARLEX designs, applies and supports high-impact language learning solutions for corporate businesses in Moscow. PARLEX offers in-company training, executive coaching, and provides industry-focused solutions. Furthermore,...]]></description>
			<content:encoded><![CDATA[<p>PARLEX designs, applies and supports high-impact language learning solutions for corporate businesses in Moscow. PARLEX offers in-company training, executive coaching, and provides industry-focused solutions. Furthermore, PARLEX offers testing, examination and translation services. The company is based in Moscow. It has been proven a success in countless projects and is looking to further increase its effectiveness.<br />
Frumatic is currently designing and implementing automation technologies into PARLEX’s business methods and procedures.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>ENGEOCOM</title>
		<link>http://frumatic.com/case-studies/engeocom/</link>
		<comments>http://frumatic.com/case-studies/engeocom/#comments</comments>
		<pubDate>Thu, 12 Aug 2010 14:07:00 +0000</pubDate>
		<dc:creator>Konstantin Kovshenin</dc:creator>
				<category><![CDATA[Case Studies]]></category>

		<guid isPermaLink="false">http://frumatic.com/?p=800</guid>
		<description><![CDATA[ENGEOCOM was founded at the dawn of the 90s in Moscow. Today it’s one of the primary construction and investment companies in the Russian market,...]]></description>
			<content:encoded><![CDATA[<p>ENGEOCOM was founded at the dawn of the 90s in Moscow. Today it’s one of the primary construction and investment companies in the Russian market, with more than 200 projects designed and executed at home and abroad. From municipal transportation to hydraulic engineering, ENGEOCOM provides a continuous and significant contribution in many fields, thanks to the enormous effort and creativity of its employees.<br />
ENGEOCOM is the creator of one of the most stylish and dynamic retail entertainment complexes in Europe – ATRIUM. Having teamed up with leading specialists from the US and other European countries resulted in the project’s success.<br />
With experience in fruitful partnerships and collaborations, ATRIUM has outsourced their website design and development needs to Frumatic. This massive project is set to be a winner and is being taken care of with utmost professionalism and dedication.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Novrealty</title>
		<link>http://frumatic.com/case-studies/novrealty/</link>
		<comments>http://frumatic.com/case-studies/novrealty/#comments</comments>
		<pubDate>Mon, 19 Apr 2010 08:28:11 +0000</pubDate>
		<dc:creator>Konstantin Kovshenin</dc:creator>
				<category><![CDATA[Case Studies]]></category>

		<guid isPermaLink="false">http://frumatic.com/?p=775</guid>
		<description><![CDATA[Novrealty is run by the same company as Novron. Novrealty specializes in international real estate in different countries. After the successful launch of 5 localized...]]></description>
			<content:encoded><![CDATA[<p>Novrealty is run by the same company as Novron. Novrealty specializes in international real estate in different countries. After the successful launch of 5 localized versions of Novron, Frumatic released 2 (English and Russian) versions of Novrealty.</p>
<p>Novrealty was set to be very dynamic, highly technological and yet, very easy to use. The website features a clean user-friendly home page and a ton of features behind the scenes. Just like Novron, Novrealty is powered by WordPress CMS, allowing multiple user registration and content management opportunities.</p>
<p>Most of the features have been programmed and integrated from scratch: Advanced Real-Time Search (including Map-based Search), Property Alerts (including automated SMS Alerts), Membership and Accounts, and a Mobile Version of the website. The original technical description contained a lot of requirements, and Frumatic has managed to meet them.</p>
<p>The property database is updated through the WordPress administration panel by one or several members of staff. The system also is able to update the catalog through user accounts, given the right permission settings. Posting and updating content is as easy as posting an article in your personal blog. It took 2 hours of training to be able to confidently work with the new system.</p>
<p>The design and development stages of the Novrealty project took around 3 weeks. The website is being fine-tuned and several important additions will be developed in the nearest future.</p>
<p>Basic social media management technologies have been implemented as part of a vast SMO/SMM campaign specially designed, analyzed and planned by Frumatic. As for SEO and SEM, alongside initial content optimization and structure optimization, full-scale Google and Yandex campaigns have been launched. Analytics data and statistics are constantly being fed back to us in such a way that, after thorough analysis and research, we are able to provide in-depth reports and make any necessary adjustments to Novrealty campaigns and even functionality.</p>
<p>After the redesign and the vast development work done for Novrealty a successful fresh start is imminent. One week in, and we’re already seeing an increase in visitors and potential customers. We are confident that conversion rates will increase with time.</p>
<p>Website: <a title="Novrealty" href="http://novrealty.com" target="_blank">novrealty.com</a><br />
Russian website: <a title="Novrealty in Russia" href="http://novrealty.ru" target="_blank">novrealty.ru</a></p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Sales Representatives</title>
		<link>http://frumatic.com/careers/customer-relations-department/sales-representatives/</link>
		<comments>http://frumatic.com/careers/customer-relations-department/sales-representatives/#comments</comments>
		<pubDate>Mon, 19 Apr 2010 08:00:17 +0000</pubDate>
		<dc:creator>Konstantin Kovshenin</dc:creator>
				<category><![CDATA[Customer Relations Department]]></category>

		<guid isPermaLink="false">http://frumatic.com/?p=761</guid>
		<description><![CDATA[If you have good presentation skills and the urge to sell, sell, sell, then our doors are open. Moscow, office- and field-based work with companies...]]></description>
			<content:encoded><![CDATA[<p>If you have good presentation skills and the urge to sell, sell, sell, then our doors are open. Moscow, office- and field-based work with companies based in the country and abroad.</p>
<p>Requirements:</p>
<ul>
<li>Good education</li>
<li>Excellent written and spoken English</li>
<li>Very PC-literate</li>
<li>Sales-type personality</li>
<li>Responsibility</li>
<li>And all the other stuff that allows sales managers to sell</li>
</ul>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>SEO Experts</title>
		<link>http://frumatic.com/careers/search-engine-department/seo-experts/</link>
		<comments>http://frumatic.com/careers/search-engine-department/seo-experts/#comments</comments>
		<pubDate>Mon, 19 Apr 2010 07:58:11 +0000</pubDate>
		<dc:creator>Konstantin Kovshenin</dc:creator>
				<category><![CDATA[Search Engine Department]]></category>

		<guid isPermaLink="false">http://frumatic.com/?p=759</guid>
		<description><![CDATA[Search engine optimization, content optimization, link building and any other “whitehat” SEO experts are welcome. You have to have sound knowledge of the most popular...]]></description>
			<content:encoded><![CDATA[<p>Search engine optimization, content optimization, link building and any other “whitehat” SEO experts are welcome. You have to have sound knowledge of the most popular search engines and their ranking algorithms. Country-based search engines are optional but are an advantage. Experience is required.</p>
<p>Requirements:</p>
<ul>
<li>Solid XHTML, CSS knowledge</li>
<li>Google and Yandex SEO experience</li>
<li>Search Engine Marketing experience</li>
<li>Ability to devise and work with link-building tools</li>
<li>Rel canonical, rev canonical, http shortlink, etc.</li>
<p><il>Good written and spoken English</li>
</ul>
]]></content:encoded>
			<wfw:commentRss>http://frumatic.com/careers/search-engine-department/seo-experts/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Web-developer</title>
		<link>http://frumatic.com/careers/development-department/web-developer/</link>
		<comments>http://frumatic.com/careers/development-department/web-developer/#comments</comments>
		<pubDate>Mon, 19 Apr 2010 07:56:41 +0000</pubDate>
		<dc:creator>Konstantin Kovshenin</dc:creator>
				<category><![CDATA[Development Department]]></category>

		<guid isPermaLink="false">http://frumatic.com/?p=757</guid>
		<description><![CDATA[Frumatic welcomes back-end coders (PHP, MySQL, WordPress) with good front-end skills (XHTML, CSS, jQuery). If you are able to write multi-server distributed web applications and/or...]]></description>
			<content:encoded><![CDATA[<p>Frumatic welcomes back-end coders (PHP, MySQL, WordPress) with good front-end skills (XHTML, CSS, jQuery). If you are able to write multi-server distributed web applications and/or administrate and manage systems and servers, have AWS skills and pretty much anything else that might impress us – you’re good to go.</p>
<p>Requirements:</p>
<ul>
<li>PHP, Javascript, XHTML, CSS</li>
<li>Linux, Apache, MySQL, и.т.п.</li>
<li>WordPress, Joomla, Drupal и.т.п.</li>
<li>Experienced Subversion, Git users</il><br />
<il>Good written and spoken English</li>
</ul>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Web-designer</title>
		<link>http://frumatic.com/careers/design-identity-department/web-designer/</link>
		<comments>http://frumatic.com/careers/design-identity-department/web-designer/#comments</comments>
		<pubDate>Mon, 19 Apr 2010 07:55:22 +0000</pubDate>
		<dc:creator>Konstantin Kovshenin</dc:creator>
				<category><![CDATA[Design & Identity Department]]></category>

		<guid isPermaLink="false">http://frumatic.com/?p=755</guid>
		<description><![CDATA[We are looking for an experienced web-page and printed media designer. The vacancy requires a person of utmost responsibility and ability to work along. No...]]></description>
			<content:encoded><![CDATA[<p>We are looking for an experienced web-page and printed media designer. The vacancy requires a person of utmost responsibility and ability to work along. No strict requirements as to the software used Adobe, Corel on either PC, Mac or Linux.</p>
<p>Requirements:</p>
<ul>
<li>3+ years experience</li>
<li>Portfolio (with web-design examples)</li>
<li>Good written and spoken English</li>
</ul>
]]></content:encoded>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>How To Create A Custom Voice Mail Greeting in Skype</title>
		<link>http://frumatic.com/blog/how-to-create-a-custom-voice-mail-greeting-in-skype/</link>
		<comments>http://frumatic.com/blog/how-to-create-a-custom-voice-mail-greeting-in-skype/#comments</comments>
		<pubDate>Thu, 18 Mar 2010 12:40:16 +0000</pubDate>
		<dc:creator>Gennady Kovshenin</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[audio]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[cr]]></category>
		<category><![CDATA[custom greeting]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[skype]]></category>
		<category><![CDATA[tutorial]]></category>
		<category><![CDATA[voice mail]]></category>

		<guid isPermaLink="false">http://frumatic.com/?p=721</guid>
		<description><![CDATA[In one of our last posts we had discussed five customer relationship tips for Skype, one of which deals with having your own customized voice...]]></description>
			<content:encoded><![CDATA[<p><img src="http://frumatic.com/assets/custom_skype_voicemail.png" alt="Custom Skype Voicemail" title="custom_skype_voicemail" width="184" height="158" class="alignright size-full wp-image-737" />In one of our last posts we had discussed <a href="http://frumatic.com/blog/5-great-skype-tips-for-great-customer-care/">five customer relationship tips for Skype</a>, one of which deals with having your own customized voice mail message for your customers. In this post I will show you how to record your own voice mail message for Skype, or any other purpose, for free.</p>
<p>This how-to is divided into three stages – recording, editing and mixing, and uploading.</p>
<h2>Recording Your Skype Voicemail</h2>
<p>Skype’s voice mails are played back and stored in a very low quality, so there’s no need to aim for a $1500 professional studio microphone + pre-amp set; a simple headset will do as long as we’re dealing with Skype VoiceMail. You would also need some audio editing software, and since we’ve set a $0 tag on our voice mail recording, we’ll use one of the most popular open-source audio editor &#8211; <a href="http://audacity.sourceforge.net/">Audacity</a>. Download, install and launch. You can also use any other audio editor you are comfortable with.</p>
<p><span id="more-721"></span></p>
<p>Make sure your microphone is connected, and works with your current settings. Hit the big red record button in the transport area and test out your volume levels, noise, etc. A new track will appear and you should see your voice waveform. Hit <i>[space]</i> or the stop button and delete the test track by pressing the <b>[X]</b> in the top-left corner. If you hear no sound, check your microphone connection, Windows settings and Audacity’s <b>Edit/Preferences/Devices</b> settings. The waveform should <b>NEVER</b> be too loud as to hit the top-boundaries of the clip (called ‘clipping’).</p>
<p>Make sure you remove or switch-off all noise sources (like fans, air-conditioning, telephones, people, pets, traffic outside, etc.). It always helps to have a pre-written text, so if you don’t have one, now’s the time to jot it down. There should be no other tracks, so if you have them from previous takes – remove them. Ready? Hit the record button, wait 1-2 seconds, and start talking. As soon as you’re done, wait for another 1-2 seconds in silence and hit the stop button. Play and listen. If you don’t like what you hear, delete the track and repeat the recording process. It usually takes 3-5 times to record a version you’re content with.</p>
<p><a href="http://frumatic.com/assets/record-voice-mail-skype-1.jpg"><img src="http://frumatic.com/assets/record-voice-mail-skype-1-300x122.jpg" alt="Recording Skype Voice Mail Message" title="Recording Skype Voice Mail Message" width="300" height="122" class="alignnone size-medium wp-image-655" /></a></p>
<p>Save your project and let’s move on to our editing and mixing part.</p>
<h2>Editing &#038; Mixing Skype Voicemail</h2>
<p>During the editing stage you are able to remove unwanted clicks, noise, add some effects to your voice (like pitch, echo, etc.). Use the <b>Selection Tool</b> (found next to the play/record/etc. controls [transport]) to find areas that need editing. Remember those 1-2 seconds of pre- and post-recording silence? Select the head and tail of the clip, where this silence is. Move the selection boundaries around as needed and press the <i>[delete]</i> button on your keyboard. Double click the voice clip (to fully select it) and apply some amplitude normalization (<b>Effect/Normalize..</b>).</p>
<p>If you do not want to add any background music to your voice mail message you can skip this part over and move on to the next part.</p>
<p>Press <b>File/Import/Audio</b> and select your favourite tune. The whole track will be added to your project in a new track. Use the <b>Selection</b> tool to carve out the piece of music that you want to accompany your voice. It’s best to select a 10-15 second clip without any lyrics or loud sounds.</p>
<p>Next, you need to apply some Fade In and Fade Out to your music. Select 1-2 seconds from the beginning of your music clip, and hit the <b>Effect/Fade In..</b> option. Do the same for the tail. The voice clip should also have 0.3-0.5 seconds of fade in, fade out time to avoid clicks and sudden background noise.</p>
<p>Now select the <b>Time Shift Tool</b> tool and move your voice as to position it around 2 seconds from the beginning and 2 seconds from the end of the music clip, ending up with something like this:</p>
<p><a href="http://frumatic.com/assets/editing-voice-mail-skype-1.jpg"><img src="http://frumatic.com/assets/editing-voice-mail-skype-1-300x237.jpg" alt="Editing VoiceMail Greetings in Skype" title="Editing VoiceMail Greetings in Skype" width="300" height="237" class="alignnone size-medium wp-image-722" /></a></p>
<p>Now, play your mix from the beginning. Your voice should be in the foreground, set at 0 dB. The music clip will generally sound good in the -10-15dB range. Adjust the track volumes (left side of each track marked with &#8211; … + scroll bar) so that your voice is clearly heard. Listen to the mix several times and as soon as you’re satisfied with it, press <b>File/Export</b> to WAV or MP3.</p>
<p>Find your file and play it in your media player. Sounds good? Then we’re ready to move on to uploading it to Skype VoiceMail as a message.</p>
<h2>Uploading Your New Voicemail to Skype</h2>
<p>Skype does not allow direct uploading of voice mails (too too too bad!), so we’ll have to bypass this somehow. Uploading a voice mail message to Skype involves playing around with your Audio settings.</p>
<p>Go to Soundcard Recording Settings in Windows/Linux/Mac and set recording device to Mono Mix or Stereo Mix. This basically means that all that is playing will be internally routed and interpreted as a recording. So instead of recording from a microphone – you will record from the system sound. Not all sound cards support this.</p>
<p>If your sound card does not support this, you can externally rewire your output with your input jacks using a standard jack-to-jack cable.</p>
<p>Open Skype and go to <b>Tools/Options/Calls/Voicemail</b>. Open your media player and cue up your new voicemail recording. Hit the <b>Record</b> button in Skype and immediately the <b>Play</b> button in your player. As soon as the recording ends, press the <b>Stop</b> button in Skype. Play your new message and listen to it. The quality will drastically decrease, but most important is the clarity. If it’s too loud and distorted, lower either the player volume or the recording volume. Another (much better) way is to use Skype answering machine Extras (plug-ins), which do support high quality and direct uploading.</p>
<p>Here&#8217;s a quick sample voicemail message edited and mixed down in Audacity and saved as MP3<br />
>> <a href='http://frumatic.com/assets/frumatic_skype.mp3'>Frumatic &#8211; Custom Skype VoiceMail Greeting</a></p>
<p>If everything has been done correctly, you now have a custom Skype VoiceMail greeting.</p>
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